What is counselling?

Counselling is a safe, confidential space where you can explore challenges, emotions, and patterns with the support of a trained professional. It helps you gain clarity, develop coping skills, and move toward healing and growth.

Trauma-informed care recognizes that trauma—whether from abuse, loss, discrimination, war, neglect, or systemic oppression—affects the brain, body, relationships, and worldview. A trauma-informed counsellor will:
· Prioritize emotional and physical safety
· Offer choice and collaboration (you’re in control)
· Validate your experience without pushing for disclosure
· Avoid re-traumatizing through shame, power imbalance, or pressure
· Be patient with defenses like shutdown, avoidance, or anger

Culturally sensitive (or culturally responsive) care acknowledges that we all come from different cultural, racial, religious, and social backgrounds that shape how we express pain, seek help, view family, and define healing.

A culturally sensitive counsellor will:
· Listen without assumptions about your culture, gender role, or spirituality
· Honor your values, whether they’re religious, communal, or traditional
· Adapt their approach to align with your worldview
· Understand how intergenerational trauma, racism, or displacement affect emotional wellbeing
· Avoid cultural stereotyping or minimizing your unique identity

Not at all. Counselling is for anyone who wants to improve their well-being, relationships, or personal growth. It can help with stress, decision-making, communication, self-awareness, and overall life satisfaction.

If you’re feeling stuck, overwhelmed, or struggling with relationships, work, or personal challenges, counselling can provide tools, perspective, and support. Many seek counselling not only in times of crisis but also to grow in self-awareness and resilience.

Counselling can support individuals and couples with trauma and past abuse, stress, anxiety, and depression, relationship and family issues, life transitions, identity or career struggles, caregiver burnout and parenting challenges, and faith or spirituality integration (if desired).

Counselling focuses on healing and processing emotional or psychological challenges. Coaching is more forward-looking, helping you set goals and develop strategies for personal or professional growth.

No, we do not provide clinical diagnosis. We focus on counselling and therapy. If needed, we can recommend public and private routes for mental health assessments.

Each session lasts about 60 minutes. Extended sessions of 75 minutes are available upon request at a pro-rated fee.

The first session is about understanding your story and goals. Your counsellor may ask about your background and experiences to develop a treatment plan. Together, you will explore your concerns, process emotions, and identify what you hope to gain from counselling.

It’s very normal to feel hesitant in the beginning. Your counsellor will create a safe, non- judgmental space where you can share at your own pace. Building trust takes time, and that’s part of the process.

Yes. Many people seek therapy simply because they feel “off” or unsettled, even if they can’t name the reason. Counselling can help you explore your emotions, make sense of what you’re experiencing, and uncover underlying concerns.

It varies depending on your goals and circumstances. Some clients benefit from a few sessions, while others continue for months or longer. Progress will be reviewed regularly.

Yes. Sessions are available online worldwide and in-person in Singapore. Online sessions are held via Zoom. Phone sessions are also available if needed.

After your first session, you can schedule directly with your counsellor or through the calendar system.

Ending therapy is a decision made together with your counsellor. It usually happens when you’ve experienced meaningful improvements, gained greater stability, and achieved many of your goals. Some clients choose to stop completely, while others prefer occasional “maintenance” or monthly check-ins to support ongoing well-being and prevent relapse.

Yes, all counselling sessions are confidential, in line with the ethical standards of the Singapore Association for Counselling. Exceptions apply if there is clear and imminent danger to yourself or others, evidence of abuse of a minor or vulnerable person, or if disclosure is required by law or court order. Whenever possible, you will be informed before disclosure.

For Singapore clients, we accept PayNow and bank transfer. For overseas clients, payment can be made via bank transfer or Paypal. Please note that we require an advance payment within 2 business days upon email confirmation in order to secure your booking.

Please give at least 48 hours’ notice to cancel or reschedule. Rescheduling and cancellations made 36 hours or less before the session are subject to a cancellation fee according to your informed consent contract. In certain compassionate or exceptional circumstances, exemptions may be made at our discretion. A full fee is chargeable for no-shows.

Yes, we welcome people of all faiths, race, cultures, genders, and backgrounds.

We are not a crisis service. If you need immediate support, please call the Samaritans of Singapore (SOS) 24hr hotline at 1767, visit the nearest hospital for psychiatric care, or dial 995 for emergency medical attention.

You don’t need to wait for a crisis to begin. Counselling is a gift you give yourself—a step toward healing and a healthier future.

“Your journey to healing starts with one conversation.”